jayi9's Privacy Policy

jayi9 is a trusted online entertainment platform for players in Bangladesh. When you use our services, you provide certain personal information. This privacy policy ("Policy") fully explains what information we collect, why we collect it, how we use it, and what steps we take to protect your data.

By using jayi9's website or services, you are considered to have agreed to the terms of this policy. If you have any questions or concerns, please contact us through the details provided below.

1. What Information We Collect

1.1 Information You Provide

When you create an account on jayi9 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address and postal code
• Identity verification documents (such as a copy of your national ID card or passport)
• Payment information (bKash / Nagad / Rocket / Upay account number or bank account details)
• Content of communications sent via live chat or email

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system
• Pages you visit and session duration
• Login time and interaction logs
• Data collected through cookies and similar tracking technologies

1.3 Transaction Information

Records of your financial transactions are stored, including deposit amounts, withdrawal amounts, dates and times, and the payment method used.

2. How We Use Your Information

jayi9 uses your information for the following legitimate purposes:

2.1 Account Management and Service Delivery

Your information is used to create and verify your account, ensure login security, and give you access to all features of our platform.

2.2 Identity and Age Verification

Only individuals aged 21 or older may use jayi9's services. An identity verification process is followed to confirm your age and to prevent fraudulent activity.

2.3 Financial Transaction Processing

Your information is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

2.4 Customer Support

Your information is used to understand and resolve your issues when providing 24/7 live chat and email support ([email protected]).

2.5 Security and Protection

Your login and transaction activity is monitored to detect and prevent account hacking, money laundering, and other fraudulent activity.

2.6 Responsible Gaming Guidelines

Your information is used to analyse your playing patterns, identify potentially problematic behaviour, and provide support related to responsible gaming.

2.7 Service Improvement

Usage statistics are analysed to improve the platform's functionality, design, and user experience.

3. Information Sharing and Disclosure

jayi9 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your transactions. These partners use the information solely for processing transactions and are bound by their own privacy policies.

3.2 Technology Service Providers

Technology providers that assist in operating our platform (such as server hosting and cybersecurity providers) may have limited access to your information. They operate under strict confidentiality agreements.

3.3 Legal Obligations

Information may be disclosed to authorities when required to comply with a court order, lawful investigation, or applicable law.

3.4 Fraud and Security

Information may be shared with relevant security agencies when investigating any fraudulent activity.

4. Cookies and Tracking Technologies

jayi9 uses cookies to improve your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, validating security tokens, and saving your preferences. Without these cookies, the site cannot work properly.

4.2 Functional Cookies

These cookies are used to remember your language preference, login details, and other customisation settings.

4.3 Analytical Cookies

Anonymous statistics are collected to understand how effectively our platform is being used. This information is never used to identify you personally.

4.4 Cookie Controls

You can disable all cookies except essential ones by changing your browser settings. However, this may limit some features of our service.

5. Data Security Measures

jayi9 applies industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data transmitted on our platform is protected with 256-bit SSL encryption.
• Firewall and Intrusion Detection: Advanced firewall and IDS systems are active to prevent unauthorised access.
• Two-Step Verification: Two-factor authentication is available to enhance account security.
• Regular Security Assessments: Our systems undergo regular security audits.
• Limited Employee Access: Only authorised staff have access to your information, and they are trained in data privacy.
• Encrypted Data Storage: Sensitive information stored in our databases is kept in an encrypted state.

However, no internet-based system is completely secure. We therefore ask that you keep your password confidential and log out after using an unfamiliar device.

6. Data Retention Period

jayi9 retains your personal information only for as long as necessary:

• All information is retained while your account remains active.
• After account closure, certain information may be kept for a limited period to meet legal obligations.
• Transaction records are retained for a defined period after account closure for financial audit purposes.
• Once the retention period has passed, data is securely deleted or anonymised.

7. Your Rights

As a jayi9 user, you have the following rights:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Most information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be limited.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact us directly. Any complaint will be reviewed promptly.

Use the contact details below to exercise these rights.

8. Protection of Children and Minors

jayi9's services are intended only for individuals aged 21 or older. We never intentionally collect any personal information from minors.

If we learn that a minor has created an account on jayi9, that account will be closed immediately and all associated information will be deleted. If a guardian becomes aware of their child's account, please notify us at [email protected].

9. International Data Transfers

To facilitate service delivery, your information may in some cases be processed on servers outside Bangladesh. In such cases we ensure that:

• The destination country has equivalent or higher data protection standards.
• The receiving party operates under strict confidentiality and security agreements.
• The highest standard of encryption is used during the transfer.

10. Third-Party Links and Services

The jayi9 platform uses third-party payment gateways (bKash, Nagad, Rocket, Upay) where required. These services have their own privacy policies and we do not control how they manage their data.

We recommend that you read the privacy policies of the relevant payment providers.

11. Policy Changes

jayi9 may update this privacy policy from time to time. If any significant change is made, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email.
• Where necessary, ask for your consent to the changes when you log in to the platform.

If you continue using jayi9 after any changes, you will be considered to have consented to the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team will get back to you as soon as possible. jayi9 is always committed to protecting your privacy.